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The
highly competent professionals on our Tech
Support team will quickly find the right answer
for your queries.
If the FAQ did not have the answer to your questions,
Please contact us via email StepUpPro
Support to
get an answer to your question.
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| About
StepUpPro
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What
is StepUpPro?
StepUpPro is a PC Migration Tool that allows the user
of a new computer the ability to move data, applications
and the settings from one computer to another computer.
Your data, applications and settings are automatically
migrated with a simple installation process. You
do not have to remember all of those complicated
settings, or use floppies or disks to move data. |
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Is
it easy to install StepUpPro?
Installation
of StepUpPro is very easy. You have to run the
Setup file in both source and destination PCs. |
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How
about updates and newer versions?
CellarStone India regularly updates the features
and functionalities of StepUpPro, based on customer
requirement and feedback. Whenever there's a new
version, the customer will be advised by email. |
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On
your Web site, I see the terms "Source PC" and " Destination
PC". What do these terms mean?
The Source PC is simply the PC containing the data,
applications and settings you want to migrate. This
is typically your "old" PC. The Destination PC is
the "new" PC to which you are migrating these data,
applications, and settings. |
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Does
StepUpPro migrate data from one hard drive to another
within the same computer?
StepUpPro migrates data only from one PC to another.
It does not support migration between hard drives
of the same PC. |
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| Cable
Connections
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| Why am I not
able to connect my destination PC with the source
PC? |
Check if the following
conditions satisfy:
- The C: drive of
the source PC should be shared as C$, D$
etc.
- The source PC should
refer to the destination PC exactly by
the same name as its identification name.
- For LAN crossover
cable, the source and the destination PCs
should be in the same workgroup. For Parallel
and Network LAN, the two PCs should be
under the same domain, but need not be
under the same workgroup.
- For
Parallel cable, Direct Cable Connection
Service should be established in both source
and destination PCs.
- Before starting the migration,
run conMgr.exe from Source PC and then run
StepUpPro in destination
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| What are the
Cable Connection that StepUpPro support? |
| System should have any one
of these ports for establishing connection: Parallel
port with parallel cable, Network (Ethernet)
port with Direct Crossover cable, Network (Ethernet)
port with Straight-thru cable and hub, USB port
with USB cable . |
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| What do I
need to make the connection between my PCs? |
Click the below links to view the
type of cable connections:
 Direct_Crossover
Cable |
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Parallel
Cable
USB
1.0 Cable
USB
2.0 Cable
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| Hardware & OS
Requirements
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What
hardware is required to use StepUpPro?
Pentium processors PIII or above
128 MB RAM or more 40 MB of hard disks space
Systems should have any one of these ports for establishing
connection:
Parallel port with parallel
cable
Network (Ethernet) port with Direct Crossover cable
Network (Ethernet) port with a LAN connection
USB port with USB cable
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What
operating systems does StepUpPro support?
StepUpPro supports migrations for the following Operating
Systems:
| Source |
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Destination |
| Windows
95 |
to |
Windows 2000
Professional, Windows XP Home, Windows XP Professional |
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| Windows
98 / 98SE |
to |
Windows 2000
Professional, Windows XP Home, Windows XP Professional |
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| Windows
ME |
to |
Windows 2000 Professional,
Windows XP Home, Windows XP Professional |
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| Windows
2000 Professional |
to |
Windows 2000 Professional,
Windows XP Home, Windows XP Professional |
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| Windows
XP Home, Windows XP Professional |
to |
Windows XP Home,
Windows XP Professional |
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Can
I execute the migration process for a higher to
lower OS configuration?
No. You cannot migrate to lower configuration. |
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Can
I execute the migration process for a Higher to
Lower Processor?
Yes. You can execute the migration process successfully
from Higher to lower configuration. For example:
PIII to PII system |
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Can
I run StepUpPro if one of my computer's hard drives
is partitioned?
Yes, You can run StepUpPro on any drive. But you cannot
migrate the applications and files between the partitioned
hard drives. |
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Can
I use StepUpPro to transfer data from Apple/iMac computer
to my new PC?
No, StepUpPro doesn't support Apple/iMac computer
Migration. |
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I
have a 1.0 GHZ Intel Celeron processor. Can I use
StepUpPro?
Yes, StepUpPro supports Intel Celeron processor. |
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| Migration
Process
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Where
should I install StepUpPro - Source or Destination
PC?
StepUpPro should be installed in both source PC
and destination PC.
The destination PC must have Windows 2000 Professional,
Windows XP Professional or Windows XP Home as the
operating system. |
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Why
is StepUpPro The Best Choice for User-State Migration?
In addition to being the most robust migration technology
available, StepUpPro is the fastest to use, easiest
to configure and perfect for migration. |
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Why
can't I just transfer my files from my old computer
to my new one using floppy disks or zip disks?
This method of migration will help you move only
your files to your new PC, while settings, and application
data are left behind on the old PC. In order to quickly
and easily move all of this information you must
use the best migration tool - StepUpPro. |
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What
do the terms files, settings, and applications
mean?
Generally speaking, StepUpPro defines "files" as data
files. These are the kinds of files that a typical
user edits, copies, saves, etc. Word processing documents,
spreadsheets, pictures, and MP3 music files are typical
examples. Although there are other kinds of files
on the computer, these other kinds of files are usually
associated with applications or with windows itself,
and StepUpPro treats these files separately from data
files.
A "setting" is a piece of information that alters
the ""look and feel"" or behavior of Windows, an
application, or a piece of hardware. Some settings
are built-in and hidden from the user, but often,
the user has control over these settings. Examples
of user-controllable settings are: how files are
displayed in My Computer, and what picture is used
for the Windows background wallpaper.
An "application" is a program, such as a word processor,
photo editor, or music player that performs a certain
function. Some applications come automatically installed
with Windows, while other applications need to be
purchased (or download for free) and installed at
your convenience. StepUpPro makes a distinction between
applications that come with the operating system
(for example, WordPad or Notepad) and ones that you
can purchase and install on your own (for example,
Microsoft Word, Adobe Photoshop, or Win Amp). " |
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Does
StepUpPro migrate all of my applications?
StepUpPro can migrate, with the option to selectively
choose which applications to migrate. |
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What
if I don't want to migrate all of my settings or
files?
You can migrate your settings and file by selecting
the applications and settings from the Source PC.. |
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Can
I migrate all the settings, data and applications
from PC to CD?
No. You cannot migrate all the settings, data and
applications from PC to CD. |
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What
happens if power fails during the migration?
(Depends on what stage the power failure occurs)
You cannot start from where you have stopped. Check
the destination PC for the data or applications that
have been migrated, and start a new migration process
for the rest of the settings, data or applications. |
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| Supported
Applications
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What
applications are supported?
Microsoft
Applications:
1.MS Access 2000 Pro & Pre
and 2003
2.MS Excel 2000 Pro & Pre and 2003
3.MS FrontPage 2000 & 2000 Pre
4.MS Outlook 2000 Pro & Pre and 2003
5.MS Project 2000
6.MS Publisher 2000 and 2003
7.MS PowerPoint 2000 Pro & Pre and 2003
8.MS Word 2000 Pro & Pre and 2003
9.MS InfoPath 2003
10.MS Outlook Express 6.0 ( Settings only)
Accounting Software:
11.Quick Books 2002 Premier,2003 Premier
12.Quicken Deluxe 2000
13.Turbo Tax 2000
14.Simply Accounting 7.0, 2003
15.MS Money 9.0, 2004
16.Quick Books 2001,2003 pro,2004 Pro
17.Peach Tree 2004
Contact Management Software:
18.ACT 5.0 & 6.0
19.GoldMine 6.5
Instant Messenger:
20.MSN Messenger 5.0, 6.0,6.1
21.Yahoo Messenger 5.5, 5.6
22.AOL Messenger 5.0,5.2,5.5
23.ICQ 2001b
24.mIRC 5.91, 6.12
25.Trillian 0.74d,Pro2
Browsers:
26.Internet Explorer 6.0
27.Netscape Communicator 4.75,4.61 & 4.6
28.AOL 7.0,8.0
29.Kazaa 2.6
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Most
Common Plug-Ins:
30.Winamp 3.0,5.0
31.Real Player 6.0
32.QuickTime 5.0
Virus Scanners:
33.Mcafee 6.0
Design Software:
34.Macromedia Flash 4.0 & 5.0
35.Adobe Photoshop 5.5, 6.0
36.Macromedia Dreamweaver 2004
37.Adobe Illustrator 9.0, 10
38.Paintshop 8.0
39.AutoCAD 2000
Peer to Peer File Sharing
Applications:
40.Napster 2.0
41.Morpheus1.3.3, 2.0
42.Kazaa 2.1,2.6
Miscellaneous:
43.Lotus Notes
44.WS_FTP Pro 7.0, 8.0
45.Eudora 5.1, 6.0.1
46.Acrobat Reader 5.0, 6.0 ,7.0
47.NetSonic 3.0
48.WinZip 8.0,8.1,9.0
49.SnagIt 5.2.2, 7.0.1
50.Download Accelerator Plus 1.0, 7
51.Palm Desktop 4.0.1, 4.1
52.PC Anywhere 9.2
53.Roxio Easy CD Creator 5.0
54.WinRar 3.0
55.Opera
56.Nero 6 Ultra Edition |
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