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The
highly competent professionals on our Tech
Support team will quickly find the right answer
for your queries.
If the FAQ did not have the answer to your questions,
Please contact us via email StepUpSupport to
get an answer to your question.
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| About
StepUp
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What
is StepUp?
StepUp is a PC Migration Tool that allows the user
of a new computer the ability to move data, application
settings and the system settings from one computer
to another computer. Your data, application settings
and system settings are automatically migrated with
a simple installation process. You do not have to
remember all of those complicated settings, or use
floppies or disks to move data. |
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Is
it easy to install StepUp?
Installation of StepUp is very easy. You just have
to run the Setup file in the destination PC. You
don't have to install it in the Source PC. |
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How
about updates and newer versions?
CellarStone India regularly updates the features
and functionalities of StepUp, based on customer
requirement and feedback. Whenever there's a new
version, the customer will be advised by email. |
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On
your Web site, I see the terms "Source PC" and " Destination
PC". What do these terms mean?
The Source PC is simply the PC containing the data,
application settings and system settings you want
to migrate. This is typically your "old" PC. The
Destination PC is the "new" PC to which you are migrating
these data, application settings, and system settings. |
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Does
StepUp migrate data from one hard drive to another
within the same computer?
StepUp migrates data only from one PC to another.
It does not support migration between hard drives
of the same PC. |
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Can
I migrate applications using StepUp?
StepUp does not migrate applications. You can
use StepUpPro to
migrate your application settings from one PC to
another. |
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| Cable
Connections
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| Why am I not
able to connect my destination PC with the source
PC? |
Check if the following
conditions satisfy:
- The C: drive of
the source PC should be shared as C$, D$
etc.
- The source PC should
refer to the destination PC exactly by
the same name as its identification name.
- For LAN crossover
cable, the source and the destination PCs
should be in the same workgroup. For Parallel
and Network LAN, the two PCs should be
under the same domain, but need not be
under the same workgroup.
- For Parallel cable,
Direct Cable Connection Service should
be established in both source and destination
PCs.
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| What are the
Cable Connection that StepUp support? |
| System should have any one
of these ports for establishing connection: Parallel
port with parallel cable, Network (Ethernet)
port with Direct Crossover cable, Network (Ethernet)
port with Straight-thru cable and hub, USB port
with USB cable . |
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| What do I
need to make the connection between my PCs? |
Click the below links to view the
type of cable connections:
 Direct_Crossover
Cable |
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Parallel
Cable
USB
1.0 Cable
USB
2.0 Cable
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| Hardware & OS
Requirements
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What
hardware is required to use StepUp?
Pentium processors PIII or above
128 MB RAM or more 40 MB of hard disks space
Systems should have any one of these ports for establishing
connection:
Parallel port with parallel
cable
Network (Ethernet) port with Direct Crossover cable
Network (Ethernet) port with a LAN connection
USB port with USB cable
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What
operating systems does StepUp support?
StepUp supports migrations for the following Operating
Systems:
| Source |
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Destination |
| Windows
95 |
to |
Windows 2000
Professional, Windows XP Home, Windows XP Professional |
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| Windows
98 / 98SE |
to |
Windows 2000
Professional, Windows XP Home, Windows XP Professional |
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| Windows
ME |
to |
Windows 2000 Professional,
Windows XP Home, Windows XP Professional |
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| Windows
2000 Professional |
to |
Windows 2000 Professional,
Windows XP Home, Windows XP Professional |
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| Windows
XP Home, Windows XP Professional |
to |
Windows XP Home,
Windows XP Professional |
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Can
I execute the migration process for a higher to
lower OS configuration?
No. You cannot migrate to lower configuration. |
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Can
I execute the migration process for a Higher to
Lower Processor?
Yes. You can execute the migration process successfully
from Higher to lower configuration. For example:
PIII to PII system |
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Can
I run StepUp if one of my computer's hard drives
is partitioned?
Yes, You can run StepUp on any drive. But you cannot
migrate the applications and files between the partitioned
hard drives. |
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Can
I use StepUp to transfer data from Apple/iMac computer
to my new PC?
No, StepUp doesn't support Apple/iMac computer
Migration. |
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I
have a 1.0 GHZ Intel Celeron processor. Can I use
StepUp?
Yes, StepUp supports Intel Celeron processor. |
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| Migration
Process
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Where
should I install StepUp - Source or Destination
PC?
StepUp should be installed in the destination PC
only, and not in the source PC. The destination PC
must have Windows 2000 Professional, Windows XP Professional
or Windows XP Home as the operating system. |
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Why
is StepUp The Best Choice for User-State Migration?
In addition to being the most robust migration technology
available, StepUp is the fastest to use, easiest
to configure and perfect for migration. |
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What
if I don't want to migrate all of my settings or
files?
You can migrate by selecting
the application settings and system settings from
the Source PC.. |
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Can
I migrate all the settings, data and applications
from PC to CD?
No. You cannot migrate all the settings, data and
applications from PC to CD. |
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What
happens if power fails during the migration?
(Depends on what stage the power failure occurs)
You cannot start from where you have stopped. Check
the destination PC for the data or applications that
have been migrated, and start a new migration process
for the rest of the settings, data or applications. |
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| Supported
Settings
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What
settings are supported?
Desktop
Settings Migration
1. Active Desktop
2. Appearnace
3. Resolution
4. Screensaver
5. WallPaper
6. Effects |
Control
Panel Settings Migration
1. Accessibility Preferences
2. Folder Options
3. Installed Fonts
4. Power Shemes
5. Time Zones
6. Keyboard Settings
7. Mouse Settings |
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3.Common
Application Settings Migration |
Microsoft
Application settings:
1.MS Access 2000 Pro & Pre and 2003
2.MS Excel 2000 Pro & Pre and 2003
3.MS FrontPage 2000 & 2000 Pre
4.MS Outlook 2000 Pro & Pre and 2003
5.MS Project 2000
6.MS Publisher 2000 Pre and 2003
7.MS PowerPoint 2000 Pro & Pre and 2003
8.MS Word 2000 Pro & Pre and 2003
9.MS InfoPath 2003
10.MS Outlook Express 6.0 ( Identities,Address Book and Settings )
Instant Messenger:
11.Yahoo Messenger 5.5, 5.6
12.AOL Messenger 5.0,5.2,5.5
13.mIRC 5.91, 6.12
Browsers:
14..Internet Explorer 6.0 (cookies,IE favourites,temp
files)
15.Netscape Communicator 4.75,4.61 & 4.6
16.AOL 7.0,8.0
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Virus
Scanners:
17.Mcafee 6.0
Design Software:
18.Macromedia Flash 4.0 & 5.0
Peer to Peer File
Sharing Applications:
19.Morpheus1.3.3, 2.0
Miscellaneous:
20.Acrobat Reader 5.0,
6.0 ,7.0
21.WinZip 8.0,8.1,9.0
22.SnagIt 5.2.2, 7.0.1
23.Palm Desktop 4.0.1, 4.1
24.WinRar 3.0
25.Opera |
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