| EIM
Services CellarStone helps
companies bridge the gap between their compensation plans and their system to
support the needs of those plans. We can help implement selected vendor software
or custom develop a solution to fit the client's needs. CellarStone
can develop Compensation Systems based on customers' business needs in partnership
with the customer project team. CellarStone can also provide support and maintenance
for the products built according to customers' specifications. At
CellarStone we work with IT, Finance, Human Resources, and Sales to manage changes
and/or implementation of your Compensation Systems within budget and technical
requirements. We can assist you in the
following ways: EIM
System Review How is your system working
today? What are the compensation plans you have? Are your payouts accurate? Are
your payouts timely and close to the fiscal periods in which they were earned?
Is your process too manual? Can you save money by automating/optimizing your solution?
What can the system do to better support the needs of your compensation plans?
Do you need to improve the current systems, buy a vendor solution or build your
own? CellarStone can review your current environment and provide a detailed analysis
and recommendations. - - solution
EIM
Vendor Selection When you have decided
to purchase a new system, we can help. There are many companies selling solutions,
but the marketplace is just now beginning to mature. There is no clear leader,
or even consistent agreement on what these systems should do. We have a good understanding
of the marketplace and the capabilities that the vendors offers. We can be your
agent in analyzing the vendors to determine best fit to your requirements. We
can identify the inevitable gaps that are present in all systems. We can help
sort the wheat from the chaff and match your needs to the vendor best able to
fulfill those requirements. - - solution EIM
Implementation You will need to implement
and train on the solution whether you buy a system or build a new one. CellarStone
can provide experienced resources in EIM, to analyze, configure, test and implement
the solution. CellarStone can determine the integration, conversion and rollout
strategies for your implementation. CellarStone will help manage the process by
providing schedules, plans and additional resources to make sure the rollout is
successful. We conduct a knowledge transfer process to make sure your team is
fully capable of maintaining the installed system. - - solution EIM
Development and Customization We can provide
capable resources to completely develop your solution from scratch, modify your
existing system or to customize a vendor supplied system. We have experienced
developers to help augment your IT staff with short or long term projects. We
can help from data integration to building custom reports and everything in between.
- - solution EIM
System Review a)
EIM Internal Process Review - We will clarify the company goals as regards
the EIM process and systems. We will review the current system the company has,
and identify how to best achieve the company's goals. We will analyze the as-is
process and systems for the appropriate recommendations b)
EIM System Recommendations - Many companies today are looking to review
their EIM systems, and need experienced help with the process. CellarStone evaluates
the company's current technology and compensation needs. What is required to make
the EIM process optimal, and what is the best way to get there?. Does the system
make accurate payments? Can the participant understand what they need to do for
payment? Does the system allow for the communication of corporate goals and objectives
across the entire enterprise? Does the system perform adequately? Can the solution
scale into the future? We answer these and more questions and make a set of recommendations
to create an optimal process and solution. EIM
Vendor Selection a)
EIM RFI/RFP Vendor Management - When companies are looking to create a
RFI and RFP for the purpose of software selection, internal companies will spend
a great deal of time getting educated on the market, learning who the players
are, their strengths and weaknesses. We tailor our superset of RFI and RFP questions
for the individual customer's needs and use that to manage the RFI/RFP process.
This is a process CellarStone is very familiar with as well as being familiar
with the vendors in the EIM space. We help with the vendor management process
during selection. b) EIM Software
Selection What is the best process
for selecting a new vendor? Can you tell what is "smoke and mirrors"? We do everything
from creating the sample test scripts, to contacting and scheduling the vendors;
to explaining what they really mean when they say "yes, we can do that". We can
manage the vendor through demo script creation, demos and analysis and evaluation
of the vendor and software performance. We understand all the major vendors products
and can explain advantage and disadvantages of each, in order to help you select
the best system for your needs. Implementation a)
Implementation Review and Evaluation - CellarStone can create an implementation
plan covering tasks, scope, timelines, and resources and make the determination
about the best way to execute the project. We will work with you to decide integration,
conversion and rollout strategies for your implementation. b)
Project Management - The process to manage the implementation of the solution
from both sides of the table is critical to its success. Both the client and the
vendor (or user and IT staff) need to be held accountable to the schedule and
scope, in order to make a successful on-time implementation. With many successful
EIM implementations under our belt, we can manage your projects to success. We
provide a tremendous advantage because of our experience in understanding where
the usual problems lie in an EIM implementation. c)
Development and Testing - We provide skilled resources in EIM as well as
in technologies such as Java to be able to develop/customize products to your
needs. Comprehensive testing plans, scripts and resources knowledgeable in EIM,
can make testing the implementation of your requirements in the product, much
easier. d) Training
and Roll-out of Application - The data has been converted, the system set
up and tested, and the reports are ready to go. What is missing, and often overlooked
is the users experience with the application. The creator of the system provided
sufficient documentation for the initial setup. We make sure when the territories
and plans need to be changed, do the users know what to do? Are they dependent
on the person who made the system to fix problems like this, or has the proper
knowledge transfer been completed? We make sure proper learning systems are in
place. e) Custom
Training Materials - We provide documentation, web course materials or
other media as needed to ensure proper understanding of how to use and maintain
the new system. From web page on how to understand a commission statement to CBT
based system on how to add a new rate table, we match the learning style of the
company to the materials we provide. Customization a)
Data integration services - One of the largest challenges of an EIM system
is getting the right data to the right place, in the right format. It is easy
to take a target and source and match them up, but it is seldom that easily done
with an EIM system. There is often the problem of the data in the transaction
system being perfectly correct for that system, but be incorrect for the purpose
of the incentive system. We provide analyst evaluation and services to solve that
problem. We establish the integration framework: the component systems, the file
layouts, error handling, frequency of processing, etc. We can create the scripts
and programs necessary to implement the data integration. b)
Data conversion - When a new system is brought up, it is very important
to bring over data from the legacy system. It is common for the data in the old
system to be incorrect. How do you account for the data, and how do you bring
it into the new system? We can help create the framework for conversion: the data
to be converted, tools to convert the data, the periods, reconciliation and error
handling. c) Custom
Reporting - Communication. One of the most important aspects of the system
is the information that is being communicated to the various beneficiaries of
the system - the participant who needs to understand their commission statement;
the web site where they understand their goals and objective; to the executive
who needs to see it all at a high level, etc. We can help develop the reports
and web frontends necessary to complete this task effectively. d)
Customization - We can also augment your staff for modification of an existing
system, or customize a new one. If cost is an issue, we can support our local
staff with offshore staff to reduce the overall cost of the project. TOP | 
